Origo Group (formerly Scandinfo) offers continuous follow-up systems to drive and develop organizations for improved customer experiences. Bjurfors wanted a more cost-effective solution and increased utilisation that should lead to better knowledge and performance.
My insight was that the main users of the service are real estate agents. Time is a crucial resource and as an agent you are usually on the go.
I designed a new standardized service for the real estate business. The result was X-broker, a CX monitoring system designed for mobile use and transparency.
Team members Johan Segerberg, Mathias Lundberg and Mats Wallgren